Customer Service

 

YOUR COMPLETE SATISFACTION IS VERY IMPORTANT TO US, and we will do everything possible to guarantee your happiness with your purchase.If you have any questions, concerns or issues, please do not hesitate to contact us.

 

HOW TO ORDER:  Use the ADD TO CART Button or E-mail us your order to TheCowboyHats@Gmail.com , we will e-mail an invoice thru PayPal with your order including shipping cost. After payment is made and clears, we will ship you item within 3 or 30 business days, check within item description. If you have any questions on HOW TO ORDER, please contact us at TheCowboyHats@Gmail.com

 

INTERNATIONAL SHIPPING  is available. We ship WORLDWIDE.

Hats Shipping and Handling to CANADA via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) is between US $39.95 to US $57.95, prices varies depending on customer's order and Shipping Method chosen.

We Ship to the following countries, prices and Shipping Methods and Options are available at checkout:

AUSTRALIA: Via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped ) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) is between US $49.95 to US $66.95.

BRAZIL: Via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) is between US $42.95 to US $59.95.

UNITED KINGDOM: Via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) is between US $48.95 to US $58.95.

 

Hats Shipping and Handling  WORLDWIDE via USPS Priority Mail International and USPS Express Mail International varies by location, if you do not see your country, Please contact us before buying for a shipping quote.

We do International Combined Shipping Discounts, the customer will have to contact us before buying for a shipping quote.

 

U.S. SHIPPING: We ship via USPS Priority Mail, USPS Parcel Post or UPS Ground and USPS Express Mail, whichever customer selects. We ship all items within 15 business days after payment is clear and it can take 1 to 11 business days after is shipped to arrive depending on shipping method selected. Please fell free to contact us with any shipping questions.

We have FREE SHIPPING on orders of $90.00 or More within the 48 Continuous States via USPS Parcel Post or UPS Ground.

We also ship USPS Priority Mail $11.99 and USPS Express Mail $34.99. The customer will be able to select from the available options at Checkout.

For Two (2) or More Hats we do Combined Shipping Discounts, all options will be available at Checkout.

 

PAYMENTS: We Accept Paypal, Credit and Debit Cards via PayPal. 

 

OUT OF STOCK ITEM: We try to have all items available at time of order. If by any reason we do not have the item in stock, we will contact you via E-mail and give you the option to wait 4 to 6 weeks until the item becomes available or cancel the purchase.

 

  
RETURNS AND EXCHANGE
We are certain you will be delighted with your items.  Buyer has 7 days to contact us to return the item, buyer pays return shipping, only the item cost will be refunded if returned. Seller original shipping cost is non-refundable. Item should be return in the original packaging with all tags. In case of  exchange buyer is responsible of all shipping costs (back and forth). Please e-mail us to make arrangements.
  
PRIVACY
All information you provide us is kept in strictest confidence.
 
CONTACT INFORMATION
Delgado & Ruiz Enterprises, Inc.
Hialeah, FL 33016
Bus.: 1 (786) 486-0956