Customer Service

 

YOUR COMPLETE SATISFACTION IS VERY IMPORTANT TO US, and we will do everything possible to guarantee your happiness with your purchase.If you have any questions, concerns or issues, please do not hesitate to contact us.

 

HOW TO ORDER:  Use the ADD TO CART Button or E-mail us your order to TheCowboyHats@Gmail.com , we will e-mail an invoice thru PayPal with your order including shipping cost. After payment is made and clears, we will ship you item within 3 to 5 business days, check within item description. If you have any questions on HOW TO ORDER, please contact us at TheCowboyHats@Gmail.com

You can Order in our eBay Store: TheCowboyHats

 

INTERNATIONAL SHIPPING  is available. We ship WORLDWIDE.

Hats Shipping and Handling to CANADA via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped). Prices varies depending on customer's order and Shipping Method chosen.

We Ship to the following countries, prices and Shipping Methods and Options are available at checkout:

AUSTRALIA: Via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped ) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) Prices varies depending on customer's order and Shipping Method chosen.

BRAZIL: Via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) Prices varies depending on customer's order and Shipping Method chosen.

UNITED KINGDOM: Via USPS Priority Mail International (15 to 25 Days for Delivery after being shipped) and USPS Priority Mail Express International (10 to 15 Days for Delivery after being shipped) Prices varies depending on customer's order and Shipping Method chosen.

 

Hats Shipping and Handling  WORLDWIDE via USPS Priority Mail International and USPS Express Mail International varies by location, if you do not see your country, Please contact us before buying for a shipping quote.

We do International Combined Shipping Discounts.

 

U.S. SHIPPING: We ship via USPS Priority Mail, USPS Parcel Post and USPS Express Mail, whichever customer selects. We ship all items within 3 to 5 business days after payment is clear and it can take 1 to 11 business days after is shipped to arrive depending on shipping method selected. Please fell free to contact us with any shipping questions.

For Two (2) or More Hats we do Combined Shipping Discounts, all options will be available at Checkout.

 

PAYMENTS: We Accept Credit and Debit Cards.

 

OUT OF STOCK ITEM: We try to have all items available at time of order. If by any reason we do not have the item in stock, we will contact you via E-mail and give you the option to wait 4 to 6 weeks until the item becomes available or cancel the purchase.

 

  
RETURNS AND EXCHANGE
We are certain you will be delighted with your items.  Buyer has 7 days to contact us to return the item, buyer pays return shipping, only the item cost will be refunded if returned. Seller original shipping cost is non-refundable. Item should be return in the original packaging with all tags. In case of  exchange buyer is responsible of all shipping costs (back and forth). Please e-mail us to make arrangements.
  
PRIVACY
All information you provide us is kept in strictest confidence.
 
CONTACT INFORMATION
Delgado & Ruiz Enterprises, Inc.
Hialeah, FL 33016
Email: TheCowboyHats@Gmail.com